Job description

Job Title: Collection Support Executive

Job Location: Bengaluru

Employment Type: Full-Time, In office

Job Overview

We are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions for loan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes. We are planning to hire approximately 200 executives by the end of November and are targeting daily walk-in interviews.

Key Responsibilities

Handle outbound and inbound s related to loan and credit card collections

Follow up with customers regarding overdue payments

Negotiate payment timelines in accordance with company policies

Explain outstanding balances, repayment options, and resolve customer concerns

Ensure adherence to collection processes, regulatory guidelines,



and quality standards

Maintain accurate records of customer interactions and payment commitments

Achieve daily productivity and performance benchmarks

Coordinate with internal teams for case resolution when required

Required Skills & Experience

Prior experience in Collections Tele- ing Sales Customer Support

Strong preference for candidates with experience in:

Banks, NBFCs, or Collection Agencies

Handling loan or credit card collections

Good understanding of end-to-end collection processes

Good communication and negotiation skills

Ability to handle customer objections professionally

Basic computer knowledge and familiarity with CRM systems.

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