Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively straightforward hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
- Over-the-phone support
- Screen sharing or remote control
- Live chat support
- Email support
What We Are Looking For
- Typically requires a 4 year degree and 4+ years of experience.
- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under close supervision
Location: Bangalore, India
Time Type: Full time
Job Category: Information Technology
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 IT Service Desk Analyst I (Bengaluru)
🏢 Einfochips
📍 Bengaluru
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