Roles and Responsibilities

Handle customer queries via s, s, or chats to resolve their concerns in a timely and qualified manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g, Salesforce).
Collaborate with internal teams to resolve complex issues that require escalation.

Handle inbound and outbound s
Interact with international customers professionally to resolve queries, complaints, and service requests. Provide accurate product/service information
Clearly explain company offerings, policies, and procedures to customers across different regions.



Ensure high customer satisfaction
Deliver excellent customer service by maintaining a polite tone, empathy, and quick resolution. Follow communication standards and compliance
Adhere to international ing etiquette, accent neutrality, and company guidelines. Document and update customer interactions
Record details, feedback, and resolutions accurately in CRM systems. Meet performance targets (KPIs)
Achieve metrics like quality, average handling time (AHT), first resolution (FCR), and customer satisfaction (CSAT).

📌 International Voice Process Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru