Roles and Responsibilities :
- Handle customer inquiries via email, chat, or social media platforms in a timely and skilled manner.
- Process customer requests, resolve issues, and provide solutions to their queries.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-10 years of experience in non-voice process (email/chat) customer support.
- Strong communication skills for effective interaction with customers over digital channels.
- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
- Basic computer knowledge with proficiency in MS Office applications.
📌 Customer Support- CSA Role/Chat- Jaipur
🏢 TP
📍 Jaipur