Description

Microsoft Dynamics Project Manager – Roles & Responsibilities

Project Planning & Management

- Lead end-to-end Microsoft Dynamics implementation, upgrade, migration, and support projects.
- Develop project plans, schedules, budgets, and resource allocation strategies.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
- Manage project timelines and ensure on-time, within-budget delivery.
- Monitor project progress and proactively address risks, issues, and dependencies.
- Ensure adherence to project governance, methodologies, and organizational standards.

Stakeholder Management

- Act as the primary point of contact for clients, business users, and executive stakeholders.
- Facilitate project kickoff meetings, steering committee meetings, and status reviews.
- Manage stakeholder expectations and ensure alignment with business objectives.
- Provide regular project status reports, dashboards, and executive updates.
- Coordinate communication between business teams, functional consultants, technical teams, and third-party vendors.

Microsoft Dynamics Project Delivery

- Manage implementations and enhancements for: Microsoft Dynamics 365 Finance & Operations (F&O;) Dynamics 365 Customer Engagement (CRM) Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Supply Chain Management (SCM) Dynamics 365 Human Resources Dynamics 365 Business Central
- Oversee solution design, configuration, customization, testing, deployment, and post-go-live support.
- Ensure solutions align with Microsoft best practices and organizational requirements.

Resource & Team Management

- Lead cross-functional teams comprising functional consultants, technical consultants, developers, architects, QA engineers, and business analysts.
- Assign tasks, monitor workloads, and ensure optimal resource utilization.
- Conduct performance reviews, mentoring, and coaching for project team members.
- Foster collaboration and resolve team conflicts effectively.

Risk & Issue Management

- Identify project risks and develop mitigation strategies.
- Maintain risk, issue, and dependency logs.
- Escalate critical issues to senior management when necessary.
- Ensure timely resolution of project blockers.

Budget & Financial Management

- Develop and manage project budgets and forecasts.
- Track project costs, resource utilization, and financial performance.
- Manage project billing, invoicing, and financial reporting.
- Ensure effective cost control throughout the project lifecycle.





Project Governance

- Establish project governance frameworks and reporting structures.
- Ensure compliance with organizational policies, security standards, and quality assurance processes.
- Manage project documentation, approvals, and change requests.
- Conduct stage-gate reviews and project audits.

Agile & Waterfall Delivery

- Manage projects using Agile, Scrum, Waterfall, or Hybrid methodologies.
- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives where applicable.
- Track project progress using Azure Dev Ops, Jira, or Microsoft Project.
- Monitor sprint velocity and project KPIs.

Change Management

- Manage scope changes through formal change control processes.
- Assess business impact and obtain stakeholder approvals.
- Coordinate organizational change management activities.
- Support user adoption and business readiness initiatives.

Testing & Deployment

- Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.
- Ensure test plans, defect management, and quality assurance activities are completed.
- Coordinate production deployment and cutover planning.
- Manage post-go-live stabilization and hypercare support.

Vendor & Client Management

- Coordinate with Microsoft partners, third-party vendors, and implementation partners.
- Manage vendor deliverables and contractual obligations.
- Ensure client satisfaction through effective communication and delivery excellence.

Quality Assurance

- Ensure adherence to Microsoft implementation methodologies and industry best practices.
- Monitor project quality metrics and deliverable standards.
- Conduct lessons learned sessions and continuous improvement initiatives.

Documentation

- Prepare and maintain: Project Charter Project Management Plan Risk Register RAID Log (Risks, Assumptions, Issues, Dependencies) Communication Plan Status Reports Resource Plan Cutover Plan Go-Live Checklist Project Closure Report

Key Skills

- Microsoft Dynamics 365 F&O;, CRM, Business Central, SCM, HR
- Project Planning & Scheduling
- Budget & Cost Management
- Risk & Issue Management
- Stakeholder Management
- Agile, Scrum,



Waterfall, Hybrid methodologies
- Resource Planning & Team Leadership

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Microsoft Certified: Azure Data Engineer Associate - Microsoft

Required Skills

Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a energetic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Sr. Developer - Application Development Microsoft N 4B (India)
🏢 Genpact
📍 India