This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Operations Engineer, BizTech based in India.

This is an exciting prospect for a technically skilled operations professional to strengthen enterprise technology reliability through intelligent automation, AI-powered diagnostics, and proactive monitoring. You will help manage operational workflows, resolve technical incidents, and transform repetitive support tasks into efficient, automated processes. The role combines observability, incident management, cloud infrastructure, data pipelines, and software development in a globally collaborative environment. You will leverage large language models and AI-assisted tools to accelerate troubleshooting, improve root-cause analysis, and develop self-healing operational capabilities. By building reliable dashboards and enhancing service visibility, you will help teams make informed decisions and maintain high-quality technology services. This position is ideal for an analytical,



automation-focused engineer who enjoys solving complex problems and continuously improving operational performance.

n

Accountabilities

•
Manage incoming technical support tickets, prioritize requests according to urgency and impact, and drive issues toward timely resolution.

•
Identify recurring incidents and repetitive support tasks, developing AI-assisted automation solutions to reduce ticket volumes and improve operational efficiency.

•
Participate in a rotating on-call schedule, including weekends, responding to incidents, troubleshooting issues, documenting findings, and coordinating recovery efforts.

•
Build, maintain, and enhance monitoring dashboards using tools such as Grafana, Tableau, and Superset to track service availability, operational health, and data quality.

•
Apply AI-assisted tools, including large language model (LLM) solutions and coding assistants, to accelerate ticket triage, diagnosti

📌 Operations Engineer, BizTech (India)
🏢 Jobgether
📍 India