About the Role:

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

This role is part of the Product Management team in Global Sales and Service technology and as a Digital Product Analyst you will support some of our significant products and technology initiatives and priorities. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

What You Will Do:

• Bring product priorities to life through a clear articulation of a user’s journey, behaviours, needs,



and pain points.

• Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.

• Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.

• Articulate and able to explain and help clarify complex product issues to different audiences and leadership levels.

• Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility.

• Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarki

📌 Digital Product Analyst (Gurugram)
🏢 Gartner
📍 Gurugram