About the Role:

Grade Level (for internal use):
08Role Scope
This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

What You’ll Do (Key Responsibilities)
• Decipher client question and perform research to provide solution.
• Provide professional, timely and quality support to customer queries.
• Deliver on expected productivity and timeliness targets.
• Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
• Red flag any area which can impact the BAU.
• Contribute towards process improvement through RCA.
• Contribute towards reducing client question through KB articles and identifying pattern of client questions.




• Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
• Manage workflow of client questions independently.
• Proactively looking for areas to improve overall client experience.
• Proactively looking for procedure/ audit suggestions.
• Involve in Training, and Mentoring on processes and procedures
• Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.
• Be the advocate of the voice of customer and report key insights/trends.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

How Impact Will Be Measured (Success Metrics)
• Maintain assigned KPIs.
• Collaborate with Ops and Steward to deliver highquality rootcause analysis (RCA) with transparent and actionable insights.
• Demonstrate consis

📌 Senior Data Quality Specialist (Hyderabad)
🏢 S&P Global
📍 Hyderabad