The Role

• Keep WWS running, secure, and supported.
• As Supervisor – BAE & CIO, you will lead the day-to-day management of business applications, IT infrastructure, end-user support, system availability, security, incidents, changes, and vendor coordination.
• You will ensure that employees have reliable access to the tools and systems they need while maintaining robust SLA, security, uptime, and service standards.

What You Will Own – Your Responsibilities

• Lead BAE & CIO support operations and assign daily priorities.
• Monitor and resolve application, infrastructure, network, and access issues.
• Track incidents, changes, escalations, and resolution timelines.
• Maintain server, backup, system availability, and network performance.
• Monitor security alerts, access controls, and compliance requirements.
• Track vendor performance and SLA compliance.
• Support application rollouts, user training, and system adoption.
• Maintain accurate IT documentation, asset records, and operational reports.
• Identify recurring issues and implement preventive and corrective actions.




• Coordinate with internal teams and vendors to ensure uninterrupted operations.

Non-negotiable Metric

• SYSTEM AVAILABILITY + SERVICE DELIVERY
• TARGET: ≥ 99.9% System Uptime | ≥ 95% SLA Compliance
• Measured through uptime, incident resolution, SLA adherence, security compliance, backup success, and reduction in recurring IT issues.

THE FIGHT: WHAT YOU WILL FIGHT :

• DOWNTIME + RECURRING FAILURES
• You will fight system downtime, unresolved incidents, security gaps, poor application adoption, and vendor SLA failures.
• Your goal is to identify issues early, restore services quickly, and prevent the same problem from happening again.

WHO THRIVES HERE : Three Traits We Cannot Teach :

• You take ownership — You own an issue until it is resolved, not simply escalated.
• You are proactive — You identify risks and failures before they affect users.
• You lead with discipline — You ensure incid

📌 Supervisor (Vellore)
🏢 Wonder Worth Solutions
📍 Vellore