Job Title: Service Desk Coordinator

Experience: 1 3 Years

Location: Remote

Job Description:

We are looking for an experienced Service Desk Coordinator to manage daily dispatch activities, ticket management, engineer coordination, and client/vendor communication.

Key Responsibilities:

- Manage daily dispatch activities and assign engineers to service requests.

- Create and update tickets in the ticketing system.

- Maintain and update trackers with ticket status and engineer details.

- Coordinate with engineers to ensure timely service delivery.

- Follow up with engineers and vendors on ongoing tickets.

- Ensure timely ticket completion and closure.

- Communicate with clients regarding service updates and requirements.

- Coordinate with vendors for engineer availability and service support.

- Prepare daily reports and track pending tickets.

Required Skills:

- 1 3 years of experience in Service Desk or Dispatch Coordination.

- Valuable communication and coordination skills.

- Knowledge of MS Excel and ticketing tools.

- Experience in client and vendor management.

- Strong follow-up and time management skills.

📌 Service Delivery Coordinator (India)
🏢 Sybex Support Services
📍 India