Job Description

Job Description: Transactional Quality Role – Non Voice - Minimum 2-3 years of experience in F&A; Accounts Receivable, Invoicing, Cash Applications, Customer Disputes, Credit Management, Dunning , Bad Debt Management, Aging reports , Refunds and reconciliations etc.- ERP knowledge (SAP/Oracle Preferable) for faster integrationCandidate should be flexible with shifts.• Perform transactional quality checks based on sampling strategy on various AR activities• ISO documentation & compliance checks• Perform process quality checks as per frequency & sampling strategy • Provide feedback to associates on performance quality• CCRP process adherence, record keeping and analysis• Error trend analysis and reduction plans• Prepare process specific reports• Participate in reviews/meetings• Share inputs for Process Training• Tracking SLA CTQs related to process accuracy• ISO documentation & Compliance checks• Identify process specific improvement opportunitiesKnowledge/Qualifications/ Competency / Work Experience:- - Commerce Graduate / Post Graduate with proficiency in MS Office, Valuable Communication / Presentation Skills.



- Six Sigma Trained preferred - Candidates only from a BPO / KPO Background - Candidates preferred with advanced excel and automation background with sound knowledge - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. - Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards, which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in team meetings etc.

📌 Lead Associate - Transactional Quality ( Cash Applications/ OTC / Accounts Receivable/ AR ) - Mumbai Thane
🏢 Wns Global Services
📍 Mumbai