Key Responsibilities

Endpoint Central Administration

- Administer
and maintain Manage Engine Endpoint Central infrastructure.
- Monitor
Endpoint Central servers, agents, distribution servers, and endpoint
health.
- Troubleshoot
agent communication, deployment, and configuration issues.
- Configure
and manage endpoint policies, templates, repositories, and custom groups.
- Perform
Endpoint Central upgrades, maintenance, and health checks.

Automated Patching

- Manage
end-to-end patch management lifecycle using Endpoint Central.
- Deploy
Microsoft Windows OS updates and third-party software patches.
- Schedule,
test, approve, and deploy security updates across enterprise endpoints.
- Monitor
patch compliance and ensure timely remediation of vulnerabilities.
- Troubleshoot
patch deployment failures and compliance issues.
- Generate
patch compliance and audit reports.

Software Distribution

- Package,
deploy, update, and uninstall software across enterprise endpoints.
- Perform
silent software installations using predefined deployment templates.
- Manage
software repositories and deployment packages.
- Troubleshoot
software installation and deployment failures.
- Ensure
software compliance and standardization across the environment.

Asset Tracking & Inventory Management

- Maintain
accurate hardware and software inventory across all endpoints.
- Track
IT assets, software licenses, and utilization reports.
- Monitor
software compliance and license consumption.
- Generate
asset management and inventory reports for audits and management review.

Configuration Management

- Standardize
endpoint configurations across the organization.
- Manage
user profiles, browser settings, security policies, and device
configurations.
- Configure
power management settings and endpoint hardening policies.
- Enforce
compliance through centralized endpoint policies.
- Support
endpoint security baseline implementation.

Operating System Deployment (OSD)

- Create,
maintain, and deploy Windows operating system images.
- Perform
new device provisioning and endpoint refresh activities.
- Support
OS migration and hardware replacement projects.
- Manage
image customization, driver integration, and deployment templates.

Endpoint Security & Compliance

- Support
vulnerability remediation and endpoint security initiatives.
- Ensure
compliance with organizational security standards and policies.
- Work
closely with security teams to address endpoint risks and audit findings.
- Support
compliance audits and reporting requirements.

Incident & Service Request Management

- Provide
Level 2 support for endpoint-related incidents and service requests.
- Troubleshoot
and resolve complex endpoint management issues.
- Perform
Root Cause Analysis (RCA) for recurring incidents.
- Escalate
critical issues to L3 teams or vendors as required.
- Ensure
SLA adherence and customer satisfaction.

Mandatory Technical Skills

Endpoint Management

- Manage Engine
Endpoint Central (Desktop Central)
- Endpoint
Administration & Troubleshooting
- Agent
Deployment and Maintenance
- Configuration
Management
- Policy
Management

Core Endpoint Central Features

- Automated
Patching (Windows & Third-Party Applications)
- Software
Distribution & Deployment
- Asset
Tracking & Inventory Management
- Configuration
Management
- Operating




System Deployment (OSD)
- Endpoint
Compliance Reporting
- Remote
Endpoint Troubleshooting

Patch Management

- Windows
Patch Management
- Third-Party
Application Patching
- Vulnerability
Remediation
- Patch
Compliance Monitoring
- Patch
Deployment Scheduling

Operating Systems

- Windows
10 & Windows 11 Administration
- Windows
Server 2016/2019/2022
- Basic
macOS Endpoint Administration

Scripting & Automation

- Power Shell
Scripting
- Batch
Scripting
- Endpoint
Automation

Preferred Skills

- Microsoft
Intune / Microsoft Endpoint Manager
- End
point Central or similar vulnerability management tools
- Active
Directory Administration
- Microsoft
Entra ID
- Service Now
- ITIL
Processes

Qualifications

- Bachelor's
Degree in Computer Science, Information Technology, or related field.
- 4-8
years of experience in Endpoint Management and Patch Administration.
- Hands-on
experience supporting enterprise environments with 1,000+ endpoints
preferred.
- Robust
troubleshooting, analytical, and documentation skills.

Soft Skills

- Strong
troubleshooting and problem-solving capabilities.
- Excellent
verbal and written communication skills.
- Ability
to work independently and in a team environment.
- Strong
stakeholder and customer management skills.
- Ability
to handle multiple priorities in a fast-paced support environment.
- Experience
working in enterprise support operations.

Responsibilities

Key Responsibilities

Endpoint Central Administration

- Administer
and maintain Manage Engine Endpoint Central infrastructure.
- Monitor
Endpoint Central servers, agents, distribution servers, and endpoint
health.
- Troubleshoot
agent communication, deployment, and configuration issues.
- Configure
and manage endpoint policies, templates, repositories, and custom groups.
- Perform
Endpoint Central upgrades, maintenance, and health checks.

Automated Patching

- Manage
end-to-end patch management lifecycle using Endpoint Central.
- Deploy
Microsoft Windows OS updates and third-party software patches.
- Schedule,
test, approve, and deploy security updates across enterprise endpoints.
- Monitor
patch compliance and ensure timely remediation of vulnerabilities.
- Troubleshoot
patch deployment failures and compliance issues.
- Generate
patch compliance and audit reports.

Software Distribution

- Package,
deploy, update, and uninstall software across enterprise endpoints.
- Perform
silent software installations using predefined deployment templates.
- Manage
software repositories and deployment packages.
- Troubleshoot
software installation and deployment failures.
- Ensure
software compliance and standardization across the environment.

Asset Tracking & Inventory Management

- Maintain
accurate hardware and software inventory across all endpoints.
- Track
IT assets, software licenses, and utilization reports.
- Monitor
software compliance and license consumption.
- Generate




asset management and inventory reports for audits and management review.

Configuration Management

- Standardize
endpoint configurations across the organization.
- Manage
user profiles, browser settings, security policies, and device
configurations.
- Configure
power management settings and endpoint hardening policies.
- Enforce
compliance through centralized endpoint policies.
- Support
endpoint security baseline implementation.

Operating System Deployment (OSD)

- Create,
maintain, and deploy Windows operating system images.
- Perform
new device provisioning and endpoint refresh activities.
- Support
OS migration and hardware replacement projects.
- Manage
image customization, driver integration, and deployment templates.

Endpoint Security & Compliance

- Support
vulnerability remediation and endpoint security initiatives.
- Ensure
compliance with organizational security standards and policies.
- Work
closely with security teams to address endpoint risks and audit findings.
- Support
compliance audits and reporting requirements.

Incident & Service Request Management

- Provide
Level 2 support for endpoint-related incidents and service requests.
- Troubleshoot
and resolve complex endpoint management issues.
- Perform
Root Cause Analysis (RCA) for recurring incidents.
- Escalate
critical issues to L3 teams or vendors as required.
- Ensure
SLA adherence and customer satisfaction.

Mandatory Technical Skills

Endpoint Management

- Manage Engine
Endpoint Central (Desktop Central)
- Endpoint
Administration & Troubleshooting
- Agent
Deployment and Maintenance
- Configuration
Management
- Policy
Management

Core Endpoint Central Features

- Automated
Patching (Windows & Third-Party Applications)
- Software
Distribution & Deployment
- Asset
Tracking & Inventory Management
- Configuration
Management
- Operating
System Deployment (OSD)
- Endpoint
Compliance Reporting
- Remote
Endpoint Troubleshooting

Patch Management

- Windows
Patch Management
- Third-Party
Application Patching
- Vulnerability
Remediation
- Patch
Compliance Monitoring
- Patch
Deployment Scheduling

Operating Systems

- Windows
10 & Windows 11 Administration
- Windows
Server 2016/2019/2022
- Basic
macOS Endpoint Administration

Scripting & Automation

- Power Shell
Scripting
- Batch
Scripting
- Endpoint
Automation

Preferred Skills

- Microsoft
Intune / Microsoft Endpoint Manager
- End
point Central or similar vulnerability management tools
- Active
Directory Administration
- Microsoft
Entra ID
- Service Now
- ITIL
Processes

Qualifications

- Bachelor's
Degree in Computer Science, Information Technology, or related field.
- 4-8
years of experience in Endpoint Management and Patch Administration.
- Hands-on
experience supporting enterprise environments with 1,000+ endpoints
preferred.
- Strong
troubleshooting, analytical, and documentation skills.

Soft Skills

- Strong
troubleshooting and problem-solving capabilities.
- Excellent
verbal and written communication skills.
- Ability
to work independently and in a team environment.
- Strong
stakeholder and customer management skills.
- Ability
to handle multiple priorities in a quick-paced support environment.
- Experience
working in enterprise support operations.

Qualifications

ANy Degree

📌 Endpoint Central & Patch Management (India)
🏢 Terrabit Consulting- India
📍 India