Job Overview

We are seeking a highly skilled and motivated Regional Delivery Manager to oversee a portfolio of Third-Party Logistics Carriers (3PLs), while supporting assigned market stores across the region. In this role, you’ll bring your leadership, logistics expertise, and customer-focused mindset to drive operational excellence, customer satisfaction, and financial performance. You will collaborate closely with cross-functional teams including Store Operations, DC Operations, Inventory Control, and others to champion the customer experience and uphold “The Bob’s Way.”
This role has a Tuesday through Saturday schedule, with occasional Monday work due to volume needs. National travel responsibilities up to 50%. We are open to the right candidate working primarily remote; ideally based in or near one of the following locations in the Midwest: Columbus, OH, Indianapolis, IN, Cincinnati, OH, Bowling Green, Louisville or Lexington, KY.

Key Responsibilities

- Apply your expertise in logistics and transportation management to oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily.
- Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies.
- Apply your skills in KPI measurement to monitor and improve regional performance in sales, delivery success, and customer satisfaction.
- Collaborate with other departments to ensure alignment of strategy and execution across business functions.
- Utilize analytical skills to identify improvement areas, analyze data, and implement impactful process changes.
- Help enhance depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
- Lead strategic projects, including depot openings/closures and store delivery support.
- Conduct weekly carrier meetings and regular site inspections to ensure compliance and continuous improvement.
- All other duties as assigned.

Minimum Qualifications





Required Education:

- Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience.

Experience:

- 5+ years in transportation logistics management.
- 5+ years of successful multi-unit retail or delivery operations experience.

Other Qualifications:

- Strong data analysis and communication skills.
- Proficient in Microsoft Excel, Word, Power Point, and Outlook.

Key Competencies and Required Skills

Leadership Competencies

- People Leadership: Demonstrated ability to inspire and lead cross-functional teams and external partners.
- Talent Development: Proven record of mentoring, developing, and retaining high-performance teams.
- Shared Accountability: Skilled in holding team members and carriers accountable to KPIs and standards.
- Effective Delegation: Ability to empower others while maintaining oversight of delivery outcomes.
- Focus on Outcomes: Track record of driving strategic initiatives to measurable success.

Behavioral Competencies

- Sound Decision-Making: Uses judgment to make timely, effective decisions in high-pressure environments.
- Problem Solving: Adept at root cause analysis and developing long-term solutions.
- Communication: Solid written/verbal communication across all organizational levels.
- Conflict Navigation: Experienced in managing difficult carrier and team conversations constructively.
- Team Empowerment: Cultivates a culture of customer service, accountability, and operational excellence.

Technical/Functional Competencies

- Technical Proficiency: Familiar with logistics technology (SAP / EWM), Microsoft Office Suite,



and delivery tracking systems (Dispatch Track).
- KPI/Financial Acumen: Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics.
- Customer Satisfaction: Deep commitment to delivering “best in class” customer experience.
- Process Improvement: Proven success improving logistics workflows and reducing delivery-related costs.
- Strategic Planning: Ability to implement regional strategies aligned with broader company goals.

Preferred Competencies and Skills

- Experience in alternate Big Ticket Retail or furniture industry.
- Familiarity with wood, bedding, upholstery, and leather furniture.
- Ability to motivate diverse teams and manage through change.
- Passion for learning and continuous improvement.

Supervisory Responsibility

- Manages 3PL depot managers and regional delivery teams indirectly.
- No direct reports but provides strategic leadership across the region.

Work Environment

- Field-based role with regular in-person travel to depot and store locations.
- Frequent virtual meetings with carriers, internal stakeholders, and cross-functional teams.
- Flexibility to balance office-based strategic planning and field execution.

Physical Requirements and ADA

- Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch, and lift/move up to 50 lbs without assistance.
- Move objects up to 100lbs with or without reasonable accommodations.
- Stand or sit for extended periods to perform job functions.

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

86-110k base salary + bonus target

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