Description

Technical Architect - Service Max

We are seeking an experienced Technical Architect - Service Max - with 10+ years of expertise in designing, governing, and delivering enterprise-scale Service Max and Salesforce solutions. This role will lead architecture strategy for global field service transformation programs, ensuring scalable, secure, integrated, and business-aligned solutions that support standardized global processes and country-specific rollout needs.

Key Responsibilities

- Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable Service Max architecture, solution designs, and technical specifications.
- Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
- Own end-to-end Service Max solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.
- Define the global Service Max template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
- Architect enterprise integrations between Service Max, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
- Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
- Define and govern end-to-end data migration strategies for Service Max implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.




- Drive digital transformation initiatives by modernizing field service operations, enabling automation, improving technician and dispatcher experiences, and aligning Service Max capabilities with enterprise transformation objectives.
- Provide technical leadership to administrators, developers, QA engineers, integration teams, and business analysts, ensuring consistent delivery standards, design quality, and adherence to best practices.
- Lead cross-functional collaboration across business, IT, integration, data, security, and regional rollout teams to align solution decisions with program priorities and stakeholder expectations.
- Maintain a forward-looking technology roadmap for Service Max and related Salesforce capabilities, identifying opportunities for continuous improvement, innovation, and platform optimization.

Requirements

- Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline.
- 10+ years of experience in technical architecture, solution design, and enterprise application delivery, with solid expertise in Service Max, Salesforce Service Cloud, and field service transformation programs.
- Proven experience designing and delivering Service Max capabilities, including configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
- Deep understanding of field service management processes, including work order management, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
- Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance practices.
- Demonstrated ability to lead complex technical problem solving, manage architectural risks, and make pragmatic design decisions in large-scale enterprise programs.
- Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly to executive, business, and technical audiences.

📌 ServiceMax Technical Architect (India)
🏢 Johnson Controls
📍 India