Regional Customer Quality Satisfaction Specialist

The CQS Role drives Customer Quality Satisfaction and FLS Quality Assurance through rapid Customer NCR / Complaint response and Customer Centricity.

The CQS Role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.

Department description

The Regional Customer Quality Satisfaction Specialist will be part of a Global Quality Assurance Team supporting and improving Customer Satisfaction and FLS Quality across four Regions of the world.

Your responsibilities

- Validate customer and internal issues (For BL’s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams.
- Conduct training and provide guidance on Intelex reporting and complaint management processes.
- Participate in monthly business review meetings across the Region.




- Provide recommendations to management based on NCR investigation outcomes and lessons learned.
- Lead weekly review meetings with stakeholders managing customer complaints to track progress, discuss challenges, and ensure timely closure.
- Communicate NCR progress and investigation updates to customers based on feedback received from internal teams.
- Support and participate in initiatives in collaboration with FLS teams.

What you bring

- A Senior Individual Contributor – who applies advanced knowledge of job area typically obtained through advanced education and/or technical education as well as work experience.
- 3 to 5 years Industry experience.
- Good people and interpersonal skills
- Team work essential.
- Read and Understand Specifications and Drawings
- Good Computer skills / Microsoft Suite.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an setting of inclusion.

📌 Region Customer Quality Satisfaction Specialist (India)
🏢 544 FLSmidth Private
📍 India