Job Description

This is a remote position.

For an international organization, we are urgently looking for an experienced Senior Service Now Developer specializing in ITSM, Now Assist, AI and automation.

This is a fully remote contractor position for a senior Service Now professional with extensive hands-on experience delivering enterprise-scale Service Now ITSM solutions and implementing AI-powered and automated service management capabilities.

As a Senior Service Now Developer, you will be responsible for the end-to-end delivery of Service Now ITSM initiatives, covering technical solution design, development, automation, Now Assist and GenAI capabilities, integrations, testing, deployment and operational support.

We are looking for a full time contractor who is available to work during CET working hours. Candidates must be fluent in English.

Tasks and Responsibilities

- Design, develop, configure and enhance Service Now ITSM solutions, including Incident, Change, Request, Problem and Knowledge Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent;

- Build and maintain Service Now workflows, Flow Designer automations, SLAs, notifications, approvals and reusable platform components in line with business requirements and Service Now best practices;

- Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration and intelligent ticket handling to improve efficiency, user experience and service quality;

- Implement and optimize Service Now Now Assist and GenAI capabilities, including AI-driven use cases, Now Assist skills, prompt design, testing, governance and user adoption;

- Develop and maintain Script Includes, Business Rules,



Client Scripts, UI Policies, Scripted REST APIs and Integration Hub integrations;

- Design and support integrations with enterprise applications using REST APIs and modern integration patterns, ensuring solutions are scalable, secure, maintainable and compliant;

- Participate throughout the SDLC, including requirements workshops, technical design, development, SIT/UAT, deployment, hypercare, troubleshooting and production support;

- Provide technical leadership through peer reviews, technical governance, solution estimation, risk assessment, documentation and mentoring of junior developers.

Senior Service Now Developer Profile:

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field;

- 8+ years of hands-on Service Now development experience;

- Proven experience delivering complex, enterprise-scale Service Now ITSM implementations;

- Proven production experience implementing multiple Service Now Now Assist capabilities and skills;

- Experience defining adoption and governance approaches for AI-enabled ITSM solutions;

- Strong experience designing and implementing ITSM automation, including Incident, Request Fulfilment, Change and Knowledge Management processes;

- Hands-on experience with Flow Designer, Integration Hub, intelligent routing,



approvals and workflow automation;

- Strong understanding of Service Now development standards, architecture and best practices;

- Fluent in English, both written and spoken.

Nice to Have

- Experience implementing Agentic AI solutions within Service Now;

- Knowledge of AI Agents, Agentic AI frameworks and Autonomous Workforce capabilities;

- Experience with CSDM (Common Service Data Model);

- Experience with additional Service Now modules such as EA, SPM, CMDB, ITOM or ITAM.

Mandatory Service Now Certifications

- Service Now Certified System Administrator (CSA);

- Service Now Certified Application Developer (CAD);

- Certified Implementation Specialist – ITSM (CIS-ITSM).

Preferred Certifications

- Implementer – Now Assist for ITSM;

- Service Now GenAI or AI-related certifications;

- Agentic AI-related certifications, where available.

- Key Technologies & Skills

Key Technologies & Skills

Service Now | Service Now ITSM | Now Assist | GenAI | AI-Assisted ITSM | Agentic AI | Flow Designer | Integration Hub | Service Now Automation | Predictive Intelligence | Virtual Agent | Service Catalog | Script Includes | Business Rules | Client Scripts | UI Policies | REST APIs | CSDM | CMDB | ITOM | ITAM | EA | SPM | SIT | UAT
Requirements
Service Now | Service Now ITSM | Now Assist | GenAI | AI-Assisted ITSM | Agentic AI | Flow Designer | Integration Hub | Service Now Automation | Predictive Intelligence | Virtual Agent | Service Catalog | Script Includes | Business Rules | Client Scripts | UI Policies | REST APIs | CSDM | CMDB | ITOM | ITAM | EA | SPM | SIT | UAT

📌 Senior ServiceNow AI Developer for ITSM - Full-Remote - Contractor in USD (India)
🏢 Be Consultancy Group
📍 India