About the Role

:
- The person will report to the Team Lead - Production. The incumbent will have to work as

part of a multi-functional team and this involves collaboration with the internal team and

external stakeholders.
Will be promoted to RPA Developer based on performance after 1 year.

Job Responsibilities:

- Support, monitor and manage bots and automated processes in Blue Prism
- Develop RPA solutions using Blue prism
- Monitor performance of robots to identify opportunities for improvement
- Perform root cause analysis and apply permanent fix
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end
- Conduct second-level support
- Support the preparation of KPIs to report on Service Delivery performance
- Liaise with country teams on control related queries
- Support different countries to conduct periodic review of automation
- Track system usage and make recommendations for improvement
- Test software robots and deployment plans as necessary.
- Develop training manuals if necessary.

Key Result Areas:

- Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving

issues promptly.

- Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to

enhance efficiency.

- Incident Management: Respond to incidents, coordinate solutions, and provide status

updates.

- Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting

steps.

- Performance Optimization: Monitor and enhance process performance for speed and

accuracy.





- User Support: Assist users with RPA-related inquiries and provide training when needed.
- Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
- Change Management: Manage changes to RPA configurations and processes with minimal

disruption.

- Process Improvement: Identify and implement opportunities to refine and expand

automation.

- Reporting: Generate reports, analyze data, and provide insights for process enhancement.

Competencies (Skills essential to the role):

- Software development experience but have some knowledge on RPA Tools (Advantage if

they are in UiPath and Blue Prism/Automation anywhere)

- Strong Verbal and Written Communication and Interpersonal Skills.
- Ability to quickly learn new concepts and software is necessary
- Positive understanding of Object Oriented Programming
- Sound understanding of SQL
- Ability to work effectively with cross - functional teams
- Strong analytical and problem solving skills and ability to think creatively to solve complex

problems

- Candidate should be a self-motivated, independent, detail oriented, responsible team

player

- Candidates with backlog are not eligible

Educational Qualification / Other Requirement:

- Should be graduate or postgraduate in Computer Science or IT
- Pass Out candidates of 2024/2025 batch will be preferred
- Should have basic knowledge of RPA
- Certification in any RPA tool is an added advantage

Interested candidates can also share their resume on

Contact - (phone hidden)

📌 Walk In Drive - Trainee RPA Developer ( 1st October ) (India)
🏢 Rentokil Initial
📍 India