Codingal (www.codingal.com) is the global leader in online coding and AI education for
kids and teens. We offer live, interactive classes led by expert Computer Science instructors,
empowering students to build apps, games, websites, and AI-powered projects.
Our mission is to help kids fall in love with coding and prepare them to become future-ready
creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by
STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized
learning through 1:1 and small-group classes.
As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine
learning, and data science into the learning journey, helping kids not just use AI - but build
with it.
Trusted by over 1 million registered students worldwide and backed by Y Combinator,
Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of
86, making it the most loved platform for coding and AI education.
We are looking for a Customer Service Associate to join the passionate Codingal
team.

Key responsibilities:




1. Provide an exceptional experience to customers.
2. Provide technical support to Parents and Teachers.
3. Provide chat, Email, and call support to our customers.
4. Handle escalation tickets.
5. Schedule, reschedule, and manage student classes.
6. Be a relationship expert and ensure customer retention and satisfaction.

Requirements:
● Prior Customer Service experience of at least six months
● Fluency in English communication
● Availability to work from the office.

Perks:
● Free Lunch & Dinner
● Exposure to a rapid-paced Ed-Tech startup.
● Health Insurance & PF contribution
● Learning reimbursement for upskilling in AI

Education: Bachelor’s degree
Shift timing: Day & US Shift is available
Position Title: Customer Service Associate
Week off: Any one day between Monday to Friday
Location: HSR Layout, Bangalore, India
Salary: Upto 4.5 LPA depending on experience

Please note tha

📌 Customer Support Associate (Bengaluru)
🏢 Codingal
📍 Bengaluru