About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Responsibilities:

* Customer call handling & monitoring over email/phone
* Planning Service Engineers' planned activities in co-ordination with Customers' expectations
* Ability to know/learn the geographic territory and travel time estimation
* Customer Satisfaction Measurement
* Analysis of Service Calls data from SAP and SFDC system
* Focus on planned service orders & create advance plan for service engineers
* Leave room for Short Term and dispatching (load factor)
* Quick alignment on last minute installations and other planned orders




* Final review before handing off to calls dispatching team with regular interactions
* Good Planning skills as per available resources & ensure field service productivity

What You Need to Succeed
* Diploma, BSc - Instrumentation/Electronics/Electrical or B.Com
* Excellent Written & Verbal Communication Skills
* Good Negotiator
* Good knowledge of MS Excel
* Preferred - Knowledge of SAP and SFDC
* Overall and Specific Experience: 2 to 5 yrs Experience, who have worked on SAP CRM/call management / SFDC

Our Offer to You
* One Team" that thrives on collaboration and innovation
* Opportunities to work with Global teams
* An open, fair and inclusive environment
* Multitude of learning and growth opportunities
* Medical insurance for you & your family, with access to Telemedicine application
* A brand name that is identified worldwide with precision, quality, and innovation.

Equal Prospect Employment
We promote equal opportunity wo

📌 Hiring Service Scheduler for Mumbai location
🏢 Mettler-Toledo International
📍 Mumbai