About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
* Serve as primary L3 incident owner and escalation lead for assigned products; manage end-to-end
* technical resolution for high-severity incidents.
* Lead incident triage and cross-team coordination when the technical lead is absent; act as incident
* commander/triage lead as needed.
* Investigate, root-cause, and resolve complex technical issues across distributed client-server and
* cloud/container environments.
* Create, maintain and curate support artifacts: knowledge base articles, troubleshooting guides,
* diagnostic scripts, runbooks, and known error records.




* Liaise with Support groups, Market Organizations, Product Owners, R&D;, and Customers to ensure
* timely resolution, change implementation, and product quality improvements.
* Mentor, train and upskill junior support engineers; drive continuous improvement of support processes
* and technical capabilities across the team.
* Support market organizations in customer projects off- and in office including system architecture
* proposals, implementation plans, installations, configuration, and validation activities.
* Provide pre-sales technical guidance and contribute to solution design for customer deployments.
* Assist with product testing, reproducibility of issues, and verification of fixes/patches.
* Produce technical documentation and training materials for internal teams, market organizations and customers.
* Participate in on-call rotations and be available for critical escalations as required.

What

📌 Support Engineer Senior (Coimbatore)
🏢 Mettler-Toledo International
📍 Coimbatore