Zycus is looking for Senior Technical Account Manager with at least 04 to 07 years of experience in a Customer Success or Technical Account Management role. In this role you will provide post implementation support, operation management, ROI, NPS, showcasing product capabilities to existing customers & managing overall pulse of the Account portfolio aligned as part of the Global Delivery. Providing solutions for Customers during operations, manage & own escalations. Support Pre-Sales activities, which includes responding to RFPs & attending and presenting demos with the help of the Solution Consultants. We prefer candidate with experience with Source-to-Pay (S2P) or Procure-to-Pay (P2P) solutions like SAP Ariba, Coupa, Ivalua, Basware, Jaggaer, or similar platforms.

The Senior Technical Account Manager will work as part of Technical Account Management Team to deliver analytical, solution-oriented services to Fortune 500 clients.
Based upon experience, specific responsibilities may include:

Role and Responsibilities:





• You will be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success portfolio.
• Design and build Customer Success Strategy to create a robust and loyal customer base and ensuring company's growth
• Identify opportunities for continuous improvement
• Help foster company-wide culture of Customer Success
• Be passionate about Customer success through Continuous Value Engineering and Operational Delight
• Be a trusted advisor to customer and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with Zycus' Continuous Value Delivery Framework
• Improve customer experience, develop strategies to address issues & improve CX/ NPS
• Own Zycus' Renewal and be responsible to exceed targets through Continuous Adoption and Value Tracking for customer
• Create ROI and Value proposition to customer for continued renewal o

📌 Technical Account Manager (Bengaluru)
🏢 Zycus
📍 Bengaluru