Darwinbox- one of Asia’s fastest Unicorns based out of DIFC, Dubai - is a mobile-first, AI-enabled cloud-based HR platform that partners with enterprises to unlock their HR potential. They automate an organization’s HR needs across the entire hire-to-retire employee lifecycle from Recruitment, Onboarding, Core transactions (Leave, attendance & Payroll) to engagement, Performance Management and People Analytics.

They support 800+ global enterprises covering 2+million employees across 143 countries (e.g., Nivea, Starbucks, Sephora, Zara, and AXA, along with Ghassan Aboud, Al Zayani, Property Finder, EFS Facilities Services, Jashanmal, Alinco, Lulu Group in the region). With marquee investors including the likes of Microsoft, Salesforce, Sequoia, TCV- they are the only Asian origin vendor on Gartner’s Magic Quadrant and are rated the highest globally at 4.8/5 Gartner’s customer review platform- Peer Insights.

About the Role: We are seeking a Customer Success Manager to play a critical role in driving the strategic success and transformation of HR systems.



You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. You will focus on improving customer engagement, product adoption, and ensuring long-term partnerships, while also identifying cross-sell and upsell opportunities to maximize customer value.

Key Responsibilities:
• Optimize Customer Success Processes: Leverage creative tools and technologies to enhance the efficiency and effectiveness of customer success processes, driving improved outcomes for customers.
• Customer Advocacy & Engagement: Curate compelling case studies, testimonials, and references to highlight customer success stories and ensure continuous engagement.
• Boost Product Adoption: Develop and execute strategies to enhance product usage and adoption tailored to HR SaaS needs.
• Cross-sell and Upsell: Identify and pursue cross-sell and upsell opportunities to

📌 Customer Success Manager (Chennai)
🏢 Darwinbox
📍 Chennai