At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview:

Onboarding Specialists help our customers solve issues and train said customers to use our product.

Key Responsibilities
• Product/Service Information
Provide advanced product/service information and respond to complex customer
questions about the product/service

• Resolving Customer Issues
Respond to more advanced issue escalations promptly and appropriately;
provide managerial approvals as required





• Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the CRM system
after each contact with a customer to create a call plan and to ensure that the
organization has quality data to enable effective customer retention and
business development activities

• Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or
maintain external qualified accreditation, where relevant, to improve
performance and fulfill personal potential. Maintain an understanding of relevant
technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media

• Installation Monitoring and Control
Operate installation systems and devices, and make adjustments as necessary.

Qualifica

📌 Onboarding Specialist (Chennai)
🏢 PDI Technologies
📍 Chennai