Role Value Proposition

This position is with GSS Operations. An individual will be aligned with RIS team. In this position need to perform is responsible for managing administrative tasks like updating the policies’ details

based on the request and core documents of the policy. Work includes critical financial transactions like bank change, and payment re-issue for annuitants that have opted for a structured

settlements product from MetLife. Pension Ops team maintains the accounts of the annuitant. Associates update customer information on Mainframe sessions & ACE. Pension Ops is a part of

Retirements Income Solutions wherein the team do direct payments to the annuitant's basis the policy chosen by the customers in the form of monthly or Lumpsum Payments. Direct Pay Ops

Admin Team provides administrative support in few work types in Direct Pay Ops Value Chain which includes Retirements, CA start up payments for US Annuitants and Kyriba wires for foreign

nationals. Team processes various transactions for Annuities and Pensions, Retirements etc.



using multiple applications verifying all necessary documents before processing. Approvers will be

approving certain transaction types and should be able to process transactions as per the requirement. They also need to fill in the approver checklist and provide feedback for rejection. They

should be handling rush requests and send communication real time to processors. Approver must be very careful while rejecting the case defining the error and solution in feedback email

Key Responsibilities

Good written and oral communication skills. Strong understanding and comprehension of the English language. Positive Analytical, problem-solving skills Very High Detail Orientation Process claims

as per the set healthcare guidelines

Respond to customer requests via multiple sources, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans.

Research requests regard

📌 Sr. Insurance Associate (Jaipur)
🏢 MetLife
📍 Jaipur