Job Title: Process Associate Company: Wipro Location: Kolkata, West Bengal Experience: Fresher Job Type: Full-time, Work from Office Education: H.Sc / Graduate Job Description:

• Handle customer queries through phone calls and emails professionally.
• Process transactions according to quality standards and company procedures.
• Record, track, and document customer queries and their resolutions.
• Provide customer support and troubleshoot basic issues.
• Maintain accurate records using internal systems and tracking tools.
• Follow service-level agreements (SLAs) and escalate unresolved issues to the team leader.
• Maintain customer satisfaction through effective communication.
• Attend training sessions to improve product knowledge and service quality. Required Skills:




• Excellent English communication skills.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Robust listening and customer service skills.
• Willingness to work evening and night shifts.
• Claims Processing knowledge.
• SVAR test is mandatory. Additional Requirements:
• Work from office only.
• US healthcare experience is an advantage.
• Candidates should be comfortable working in rotational or night shifts, as required. Note: Salary was not specified in the provided job description. Please verify the latest details and eligibility on Wipro’s official careers page.

📌 Process Associate (Kolkata)
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📍 Kolkata