Key Responsibilities Account Management Contract Renewals

- Partner closely with Sales Representatives and Account Owners to manage and grow strategic Retail Lifestyle customer accounts.
- Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives.
- Own and coordinate renewal activities across assigned Ocean and LS products to ensure continuity of customer contracts and revenue retention.

Opportunity Management
- For assigned accounts, support new RFQs and opportunities from new logos.
- Coordinate with internal stakeholders across Solution, Product, CIM and Legal to progress opportunities effectively.
- For MCL opportunities, follow the agreed process and ensure opportunity management progresses as planned.
- Ensure the appropriate level of Legal involvement and effective coordination with the IS Account Owner, Team Leaders and relevant Product stakeholders.
- Where customers require offers in a specific format, provide the necessary support to the IS Account Manager to ensure the offer is prepared accordingly.

Customer Success Conversion
- Manage operational and commercial escalations through effective stakeholder engagement and follow-through.
- Lead regular customer reviews to evaluate performance,



identify improvement opportunities, and align on future priorities.
- Drive conversion of contracted wins (CW) into realized business across assigned Ocean and Logistics Services portfolios.
- Support conversion of Air, LCL, CHB, Managed Ground Freight (MGF), and other logistics opportunities in partnership with Sales and Product teams.
- The resource should also develop a good understanding of solutioning and implementation methodologies.

Qualifications:

- Bachelor;s degree in business administration, Logistics, Supply Chain, International Business, or a related field.
- Minimum 4-5 years of experience in logistics, freight forwarding, shipping, or supply chain.
- Good understanding of transportation and logistics products and services.
- Excellent English communication skills (spoken and written).
- Solid customer service and relationship management skills.
- Excellent stakeholder management and influencing skills.
- Strong analytical, problem-solving, and organizational abilities.
- Process-oriented with strong attention to detail.
- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Team player with the ability to collaborate across multiple functions.

📌 Customer Success Partner - Retail & Lifestyle (Bengaluru)
🏢 A.P. Moller - Maersk
📍 Bengaluru