'• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
- Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.
Roles & Responsibilities:
'• Generate sales opportunities by proactively identifying and pursuing potential leads.
- Customer Acquisition: Focus on acquiring current clients, with a strong emphasis on building a high-yield home loan portfolio.
- Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
- Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
- Secondary Responsibilities:
'• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
- Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.