Admission Counsellor (Inside Sales)

Company: MSM Unify
Location: Gurugram
Employment Type: Full-time
Experience: 0-3 Years

About MSM Unify

MSM Unify is a leading international education platform that connects students with universities across the globe. Our mission is to simplify the study-abroad journey by providing students with access to global educational opportunities, expert guidance, and a seamless application process.

Role Overview

We are looking for a Client Relationship Officer (Inside Sales) who will be responsible for engaging with prospective students, understanding their study-abroad aspirations, and guiding them toward suitable academic programs offered through MSM Unify.

The role requires robust communication skills, a customer-centric mindset, and the ability to convert inquiries into successful student applications.

Key Responsibilities

- Build and maintain strong relationships with prospective students and stakeholders.

- Handle inbound queries via phone calls, emails, and web chats regarding international study programs.

- Conduct outbound calls to follow up on leads and convert them into applications.

- Guide students in selecting suitable programs based on their career goals and preferences.





- Maintain accurate records of customer interactions in CRM systems.

- Analyze student feedback and resolve concerns or complaints in a timely manner.

- Identify trends and provide feedback to improve the student journey and service experience.

- Cross-sell relevant services and programs offered by the company.

- Achieve individual and team sales targets.

Eligibility Criteria

- Bachelors degree in Business Administration, Marketing, or a related field.

- MBA or relevant postgraduate qualification is an advantage.

- 03 years of experience in B2C sales, inside sales, or customer relationship management.

- Freshers with strong communication skills and a sales mindset are encouraged to apply.

Required Skills

- Excellent verbal and written communication skills.

- Strong presentation and negotiation abilities.

- Customer-focused approach with problem-solving skills.

- Basic computer proficiency and familiarity with CRM tools and MS Office.

- Ability to work in a fast-paced, target-driven environment.

- Strong interpersonal and relationship management skills.

📌 Admission Counsellor (Gurugram)
🏢 MSM Global Education
📍 Gurugram