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Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Noida, Uttar Pradesh
Job Summary
Job Summary : Server Administrator
Key Responsibilities
Job Responsibilities : Server Administrator Infrastructure Operations | Enterprise Support Location Noida Experience 5 + years Employment Type Full-time Work Model Rotational shifts / on-call, as required Job Summary We are seeking a skilled Level 2 Server Administrator to manage, maintain and troubleshoot enterprise Windows server environments and supporting infrastructure services. The role provides advanced operational support, restores services within agreed timelines, executes approved changes, and works with application, database, network, security and vendor teams to maintain service availability, performance and compliance. Experience with FastViewer or similar enterprise remote support tools is preferred. Key Responsibilities • Monitor and maintain Windows server infrastructure, operating-system services and supporting platform components. • Perform server installation, configuration, patching, upgrades and decommissioning in accordance with approved procedures and change controls. • Diagnose and resolve Level 2 incidents involving server availability, performance, services, scheduled tasks, storage, certificates and application dependencies. • Analyse Windows event logs, system logs and monitoring alerts to identify the likely fault domain and coordinate resolution with the appropriate technical team. • Administer Active Directory-related server activities, DNS, DHCP, Group Policy and file services within the approved operational scope. • Perform routine health checks, capacity monitoring, performance analysis and preventive maintenance. • Support backup, restore and recovery validation in accordance with organizational standards and defined recovery requirements. • Assist with vulnerability remediation, security hardening, access reviews and compliance evidence collection. • Execute approved standard and normal changes with implementation plans, validation steps, evidence and rollback readiness. • Validate service functionality following infrastructure, network, database, security or application changes. • Escalate complex issues to Level 3, vendors or dependent support teams with a explicit problem statement, impact, timeline, evidence and troubleshooting completed. • Contribute to problem management by identifying recurring issues, documenting known errors and tracking corrective actions. • Create and maintain technical doc., configuration records, SOPs, runbooks, knowledge articles and shift-handover notes. • Participate in rotational shifts, planned maintenance and on-call support when required. • Maintain FastViewer operational procedures, troubleshooting records, known-error information and vendor escalation details. • Coordinate with endpoint, network, identity, database, security and vendor teams where remote-support incidents involve dependencies outside the server administration scope. • Support approved FastViewer configuration changes, application upgrades, certificate renewals, service restarts and post-change functional validation. • Review FastViewer and Windows logs, monitoring alerts and service status to isolate incidents and provide complete diagnostic evidence for escalation. • Troubleshoot FastViewer access, service startup, connectivity, session-establishment, certificate, DNS, proxy, firewall and application-to-database related issues within the Level 2 support scope.
• Support the availability and operational health of enterprise remote-support services, including FastViewer application components and their server-side dependencies.
Skill Requirements
Job Responsibilities : Server Administrator Infrastructure Operations | Enterprise Support Location Noida Experience 5 + years Employment Type Full-time Work Model Rotational shifts / on-call, as required Job Summary We are seeking a skilled Level 2 Server Administrator to manage, maintain and troubleshoot enterprise Windows server environments and supporting infrastructure services. The role provides advanced operational support, restores services within agreed timelines, executes approved changes, and works with application, database, network, security and vendor teams to maintain service availability, performance and compliance. Experience with FastViewer or similar enterprise remote support tools is preferred. Key Responsibilities • Monitor and maintain Windows server infrastructure, operating-system services and supporting platform components. • Perform server installation, configuration, patching, upgrades and decommissioning in accordance with approved procedures and change controls. • Diagnose and resolve Level 2 incidents involving server availability, performance, services, scheduled tasks, storage, certificates and application dependencies. • Analyse Windows event logs, system logs and monitoring alerts to identify the likely fault domain and coordinate resolution with the appropriate technical team. • Administer Active Directory-related server activities, DNS, DHCP, Group Policy and file services within the approved operational scope. • Perform routine health checks, capacity monitoring, performance analysis and preventive maintenance. • Support backup, restore and recovery validation in accordance with organizational standards and defined recovery requirements. • Assist with vulnerability remediation, security hardening, access reviews and compliance evidence collection. • Execute approved standard and normal changes with implementation plans, validation steps, evidence and rollback readiness. • Validate service functionality following infrastructure, network, database, security or application changes. • Escalate complex issues to Level 3, vendors or dependent support teams with a clear problem statement, impact, timeline, evidence and troubleshooting completed. • Contribute to problem management by identifying recurring issues, documenting known errors and tracking corrective actions. • Create and maintain technical doc., configuration records, SOPs, runbooks, knowledge articles and shift-handover notes. • Participate in rotational shifts, planned maintenance and on-call support when required. • Maintain FastViewer operational procedures, troubleshooting records, known-error information and vendor escalation details. • Coordinate with endpoint, network, identity, database, security and vendor teams where remote-support incidents involve dependencies outside the server administration scope. • Support approved FastViewer configuration changes, application upgrades, certificate renewals, service restarts and post-change functional validation. • Review FastViewer and Windows logs, monitoring alerts and service status to isolate incidents and provide complete diagnostic evidence for escalation. • Troubleshoot FastViewer access, service startup, connectivity, session-establishment, certificate, DNS, proxy, firewall and application-to-database related issues within the Level 2 support scope. • Support the availability and operational health of enterprise remote-support services,
including FastViewer application components and their server-side dependencies.
Other Requirements
NA
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India