Customer Service Representative
Job Type: Full Time
Location: Remote – India
Experience: 3–5 years
Working Hours: 6:30 PM – 3:30 AM IST
Working Days: Monday–Saturday

Role Overview
We are looking for a Customer Relationship Manager (CRM) to manage leads, handle customer queries, conduct inbound/outbound calls, and support student enrolments and conversions.

Key Responsibilities
• Manage and follow up with prospective and existing students.
• Handle inbound and outbound calls professionally.
• Maintain leads, follow-ups, and customer information in the CRM.
• Build strong customer relationships and support conversions.
• Respond to queries through calls, WhatsApp, and email.




• Coordinate with internal teams to ensure a smooth student experience.
• Meet assigned CRM, follow-up, and conversion targets.

Requirements
• 3–5 years of experience in CRM, customer service, telesales, inside sales, admissions, or student counselling.
• Excellent communication and telephone etiquette.
• Robust follow-up and relationship-management skills.
• Experience with CRM/lead-management systems.
• Comfortable working with targets.
• International customer experience is an advantage.
• French language proficiency is a plus, not mandatory.

📌 Customer Service Representative (Mumbai)
🏢 Toronto French Academy (TFA)
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