Description

Job Description Summary:

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

We are currently looking for a versatile Customer Success Manager with expertise in Salesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce.

As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to,



including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship.

Your impact will be to serve as the Marketing Cloud Subject Matter Expert (SME) for the customer's technical and operational configuration and needs. Act as the single point of accountability for orchestrating all Signature deliverables, the customer experience, renewals, and expansion. Cultivate and maintain relationships with the customer's IT and business executive leadership, sponsors, and decision-makers in organizations that have purchased Signature.

Shift Timings: Candidate should be comfortable working in 24*7 shifts (specifically Night shifts) and the below timings are subject to change basis the business need. (5.30/6.3

📌 Customer Success Manager (Kolkata)
🏢 griddable.io
📍 Kolkata