Job Title: Quality Auditor – Pest Control Operations

Experience: Freshers can apply
Job Type: Full-time | On-site
Location: Bengaluru South

Company Description

Hommlie is a technology-driven pest control company leveraging digital platforms to improve service quality, operational efficiency, transparency, and customer satisfaction. We are committed to delivering reliable pest management solutions through structured processes, skilled professionals, and continuous improvement.

Role Description

We are looking for enthusiastic and detail-oriented freshers to join our team as Quality Auditors – Pest Control Operations. The role involves conducting customer service audits, training technicians on service standards, and handling customer complaints to ensure excellent service delivery.

Key Responsibilities

1. Customer Audits & Quality Assurance
- Conduct customer feedback calls and service quality audits after pest control visits.
- Verify service completion, technician conduct, customer satisfaction, and adherence to SOPs.




- Identify service gaps and coordinate corrective actions with operations teams.
- Maintain digital audit records and prepare quality reports.

2. Technician Training & Development
- Train technicians on service SOPs, customer communication, safety practices, and qualified conduct.
- Conduct refresher training and assess adherence to service standards.
- Identify training needs and support continuous performance improvement.

3. Customer Complaint Handling
- Receive, record, and coordinate the resolution of customer complaints.
- Follow up with customers to ensure timely resolution and satisfaction.
- Escalate recurring issues and critical complaints to the relevant teams.
- Analyse complaint trends and recommend preventive actions.

4. Digital Reporting & Coordination
- Use Hommlie’s digital platforms to record audits, customer feedback, complaints, and corrective actions.
- Coordinate with operations and field teams to improve service quali

📌 Quality Auditor Pest Control (Bengaluru)
🏢 Hommlie
📍 Bengaluru