At Decskill, we believe technological excellence is born from human talent.

We are an IT consulting company with over 10 years of experience, focused on building long-term relationships with both our clients and our people. Today we are a community of more than 800 professionals working from Lisbon, Porto and Madrid, taking part in high-impact technology projects.

As part of the Astek Group, we combine our local culture with an international presence in around 23 countries across 4 continents, creating opportunities to work in diverse technology environments with long-term prospects.

What are we looking for?
We are looking for an experienced ServiceNow CSM Business Analyst to join a strategic project within the Technology area of a leading international technology company in the travel and tourism sector.

You will support the evolution of the company’s ServiceNow platform, acting as the bridge between business stakeholders, Product Owners, architects, developers, QA teams and external vendors, in a global and multicultural environment.





We are looking for a senior profile with solid functional knowledge of ServiceNow Customer Service Management (CSM), able to turn business needs into clear, scalable and maintainable solutions, with a robust focus on platform standard capabilities and best practices.

? This is an offshore position based in India, working with distributed international teams in an Agile / Scrum environment.

Your mission
You will be responsible for analysing and shaping business needs into well-defined ServiceNow CSM solutions, ensuring the platform evolves in a sustainable way and delivers real value to customer service operations.

A platform mindset is key here: it’s not only about documenting requests, but about challenging requirements constructively, understanding the problem behind each need and recommending the most suitable solution, favouring out-of-the-box capabilities and limiting unnecessary customisation.

What will you do day to da

📌 ServiceNow CSM Business Analyst (India)
🏢 Decskill España
📍 India