Roles and Responsibilities :
- Handle international chats from various clients, providing timely and effective solutions to their queries.
- Process customer requests, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Provide excellent customer service by being empathetic, patient, and professional in all communication.
Job Requirements :
- 1-3 years of experience in an International BPO or Call Centre environment.
- Robust knowledge of chat process and international chat support procedures.
- Excellent English language skills (written & spoken) for clear communication with customers worldwide.
📌 Customer Service Executive (Gurugram)
🏢 TP
📍 Gurugram