Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : Event Management

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing, implementing, and optimizing ITOM solutions, leveraging artificial intelligence to enhance operational efficiency, predictive analytics, and intelligent incident management across enterprise environments.

Roles & Responsibilities

Deploy and Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation.

Integrate AI/ML models to support anomaly detection, root cause analysis,



and intelligent alerting within ServiceNow workflows.

Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards.

Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services.

Implement and manage SLA/SLO definitions, leveraging AI for proactive compliance monitoring.

Lead troubleshooting and continuous improvement initiatives using AI analytics and automation.

Professional & Technical skills

Primary Skills

ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB)

AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar)

Python (for automation and AI integration)

Cloud platforms (AWS, Azure, GCP)

Dashboard creation and optimization (ServiceNow Performance Analytics, c

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru