We are seeking a dedicated Service Desk Analyst to join our team in Karnataka. The ideal candidate will play a crucial role in providing exceptional support to our users, ensuring that all service requests and incidents are handled efficiently and effectively. As a Service Desk Analyst, you will be the first point of contact for users seeking assistance with IT-related issues, and you will be responsible for managing and resolving tickets using various ticketing tools.

Key Responsibilities:
Respond to user inquiries and provide technical support via phone, email, or chat.
Utilize ticketing tools to log, track, and manage service requests and incidents.
Diagnose and troubleshoot hardware and software issues, providing timely resolutions or escalating as necessary.
Maintain a high level of customer satisfaction by ensuring that all interactions are professional and courteous.




Collaborate with other IT teams to resolve complex issues and improve service delivery.
Document solutions and maintain knowledge base articles to assist users and improve future support efforts.

Required Skills:
Proficiency in service desk operations and ticketing tools.
Robust problem-solving skills and the ability to work under pressure.
Excellent communication skills, both verbal and written.
Ability to work collaboratively in a team workplace.
A customer-focused mindset with a commitment to providing high-quality support.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting prospect to contribute to our IT support team.

📌 Service Desk Analyst Bengaluru (India)
🏢 Conviction
📍 India