We are seeking an experienced International Customer Team Lead to join our agile team in the Chandigarh Region, Punjab. The ideal candidate will have a strong background in customer service within the banking or BFSI sector, demonstrating exceptional leadership skills and the ability to manage a diverse team effectively.

As an International Customer Team Lead, you will be responsible for overseeing the customer service operations, ensuring that our international clients receive the highest level of service. You will lead a team of customer service representatives, providing guidance, support, and training to enhance their performance and professional development. Your role will involve developing and implementing strategies to improve customer satisfaction and operational efficiency.

Key Responsibilities:
Lead and manage a team of customer service representatives, fostering a positive and productive work setting.
Develop and implement customer service policies and procedures to enhance service delivery.




Monitor team performance and provide feedback to ensure targets are met.
Handle escalated customer inquiries and resolve issues in a timely manner.
Collaborate with other departments to ensure a seamless customer experience.
Analyze customer feedback and service metrics to identify areas for improvement.

Required Skills:
Proven experience in a customer service leadership role, preferably in the banking or BFSI sector.
Strong understanding of international customer service practices.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team.
Strong problem-solving skills and the ability to handle challenging situations.

If you are a dedicated professional with a passion for customer service and team leadership, we encourage you to apply for this exciting prospect.

📌 International Customer Team Lead Amritsar
🏢 Impetus Career Consultants Private
📍 Amritsar