We are seeking a skilled L2 Support Engineer to join our team in Uttar Pradesh. The ideal candidate will be responsible for providing high-level technical support to our clients, ensuring that their issues are resolved efficiently and effectively. As an L2 Support Engineer, you will work closely with both customers and internal teams to troubleshoot and resolve complex technical issues, particularly those related to O365.

Key Responsibilities:
Provide advanced technical support for O365 and other related technologies.
Troubleshoot and resolve customer issues in a timely manner, ensuring high levels of customer satisfaction.
Collaborate with L1 support teams to escalate and resolve issues that require higher-level expertise.
Document all support interactions and solutions in the ticketing system.




Stay updated on the latest technologies and best practices in technical support and O365.

Required Skills:
Solid experience in technical support, particularly in L2 environments.
Proficiency in O365 and its various applications.
Excellent problem-solving skills and the ability to work under pressure.
Solid communication skills, both verbal and written, to effectively interact with clients and team members.

If you are passionate about technology and customer service, and you meet the qualifications outlined above, we encourage you to apply for this exciting chance to join our team as an L2 Support Engineer.

📌 Support Engineer Noida
🏢 Albireo Recruiters
📍 Noida