We are seeking an experienced IT Service Delivery Manager to oversee and enhance our service delivery processes within the banking and payments sector. The ideal candidate will have a strong background in IT service management, with a focus on governance, compliance, and audit practices. This role is critical in ensuring that our service delivery meets the highest standards and aligns with business objectives.

Key Responsibilities:
Manage and optimize service delivery processes to ensure compliance with SLAs and KPIs.
Collaborate with cross-functional teams to implement best practices in incident and change management.
Monitor service performance metrics, including MTTR, to identify areas for improvement.
Ensure adherence to governance and compliance standards within the IT service management framework.
Conduct regular audits of service delivery processes and implement corrective actions as necessary.




Act as a liaison between IT and business units to ensure alignment of service delivery with business needs.
Provide leadership and guidance to the service delivery team, fostering a culture of continuous improvement.

Required Skills:
Robust knowledge of IT service management principles and frameworks.
Experience in the banking or payments industry.
Familiarity with governance, compliance, and audit processes.
Proficiency in managing SLAs, MTTR, and KPIs.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills to effectively collaborate with various stakeholders.

If you are a results-driven skilled with a passion for service delivery excellence, we encourage you to apply for this exciting chance.

📌 It Service Delivery Manager Pune
🏢 Ve-raj Data Mind Solutions Private
📍 Pune