* Handle incoming grievance and support calls from users.

* Understand, record and appropriately route grievances/complaints.

* Provide accurate information and assistance as per defined processes/SOPs.

* Coordinate with concerned officials for grievance resolution and follow-up.

* Maintain call/grievance records in the designated system.

* Perform basic computer and MS Office-related tasks.

* Escalate unresolved or critical issues to the concerned authority.

* Maintain professional and courteous communication with callers.

* Perform other call-handling/support activities related to the grievance redressal system.

*Required Skills:*

* Positive verbal and interpersonal communication skills.

* Good command of *Hindi and English*.

* Basic computer and MS Office knowledge.

* Good listening, problem-solving and coordination skills.

* Ability to work as per project/operational requirements.

- Experience

1 - 4 Years

- No. of Openings

4

- Education

Graduate

- Role

Customer Support Executive

- Industry Type

IT Services & Consulting

- Gender

Female

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

Dwarks sec 14 New delhi

📌 Customer Support Executive-Government Project (Female) (Sector 14 Dwarka)
🏢 SR Expert Services
📍 Sector 14 Dwarka