JOB DESCRIPTION (JD)

Call Centre Executive - Inbound & Outbound Calling

Company Name: Deveotech Software Solution

Job Title: Call Centre Executive / Telecalling Executive

Department: Client Communication & Business Development

Job Type: Full-Time

Work Location: As per company requirements

1. Job Overview

Deveotech Software Solution is looking for confident, professional, and target-oriented Call Centre Executives to manage inbound and outbound calls. The selected candidates will be responsible for communicating with clients, particularly Chartered Accountants (CAs) and CA firms, explaining the company's software solutions and services, following up with prospective clients, and supporting business development activities.

2. Roles & Responsibilities

Handle inbound and outbound calls professionally.

Contact Chartered Accountants (CAs), CA firms, and prospective clients on behalf of Deveotech Software Solution.

Explain the company's software products, services, features, and advantages to potential clients.

Understand client requirements and provide relevant information about the company's solutions.

Generate leads, schedule product demonstrations, and follow up with interested prospects.

Maintain proper records of calls, client details, follow-ups, and lead status in the company's CRM or reporting system.

Achieve assigned daily, weekly, and monthly calling and performance targets.

Maintain professional communication, a positive attitude, and good client relationships.

Coordinate with the sales and business development team to improve lead conversion and client engagement.

Follow company policies, calling guidelines, and reporting procedures.

3. Salary & Incentive Structure

Fixed Monthly Salary: As per candidate experience, skills, and company policy.

Performance-Based Incentives: Additional incentives will be provided for achieving or exceeding assigned targets.

Target Achievement Rewards:



Eligible employees may receive additional rewards based on performance and the company's incentive policy.

Salary Payment: Monthly, as per the company's payroll schedule and applicable policies.

The applicable salary, incentive slabs, and performance criteria will be communicated to the selected candidate before joining.

4. Eligibility & Required Skills

Minimum qualification: 12th pass or graduate; preference may be given to graduates.

Good verbal communication skills in Hindi; basic English communication is an advantage.

Confidence in handling inbound and outbound calls.

Basic computer knowledge and familiarity with MS Office or CRM tools.

Ability to understand client requirements and explain software solutions clearly.

Target-oriented mindset with good follow-up and persuasion skills.

Prior experience in telecalling, customer support, sales, or software product calling will be an added advantage. Freshers may also apply, subject to company requirements.

5. Terms & Conditions

The selected candidate must follow the company's rules, policies, working hours, and reporting procedures.

Employees must maintain professionalism, punctuality, discipline, and respectful communication with all clients.

Daily calling reports, follow-up updates, and other assigned reports must be submitted on time.

Employees are expected to make genuine efforts to achieve the calling, lead generation, follow-up, and conversion targets assigned by the company.

Performance incentives will be calculated according to the company's officially communicated incentive structure and verified performance data.





Fixed salary and performance incentives are separate components. Incentives are payable only when the applicable eligibility criteria are met.

Employees must maintain the confidentiality of company information, client data, contact details, business information, and software-related information.

Client information and company data must not be copied, shared, or used for personal purposes or disclosed to unauthorized persons.

Employees must follow approved calling scripts, communication standards, and applicable telemarketing and data-protection requirements.

Any leave, absence, resignation, or notice-period requirements will be governed by the company's applicable employment policy and the terms communicated in the appointment letter.

Employment terms, salary details, working hours, weekly offs, and the applicable notice period will be confirmed in the appointment letter or employment agreement.

The company will follow applicable labour laws and statutory requirements regarding salary payments and other employment conditions.

6. Performance Expectations

The employee will be evaluated on the basis of calling activity, lead quality, client engagement, follow-up completion, product-demo scheduling, conversion performance, reporting accuracy, and professional conduct.

7. How to Apply

Interested candidates are requested to send their updated resume to our official recruitment email address: .

Join Deveotech Software Solution and grow your career in client communication, software solutions, and business development.

- Experience

2 - 6 Years

- No. of Openings

2

- Education

Graduate (B.A, B.C.A, B.B.A, B.Sc, B.Tech/B.E)

- Role

Tellecaller

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

Female

- Age Limit

21 - 40 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Flexible Working Hours

📌 Opening For Tellecaller (Female Candidates Preferred) (Rohini)
🏢 Deveotech Software Solutions
📍 Rohini