We are seeking a dedicated and experienced Customer Service Team Leader to join our agile team in Karjat, Maharashtra. The ideal candidate will have a robust background in customer service and telecalling, with a proven ability to lead and manage a team effectively. As a Customer Service Team Leader, you will be responsible for overseeing daily operations, ensuring that our team meets performance targets, and providing exceptional service to our customers.

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in customer service and telecalling.
Handle escalated customer inquiries and complaints,



ensuring timely resolution and maintaining customer satisfaction.
Collaborate with other departments to streamline processes and improve overall service delivery.
Prepare and present reports on team performance and customer feedback to management.

Required Skills:
Strong experience in customer service and telecalling, preferably in a BPO setting.
Excellent leadership and team management skills.
Strong communication and interpersonal skills.
Ability to analyze performance metrics and implement improvement strategies.
Proficient in using customer service software and tools.

If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity.

📌 Customer Service Team Leader Navi Mumbai
🏢 Talish Solutions
📍 Navi Mumbai