We are seeking a dedicated and experienced BPO Relationship Manager to join our team in Andhra Pradesh. The ideal candidate will have a strong background in customer service, particularly within the inbound and voice process sectors. As a BPO Relationship Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving upselling opportunities.

Key Responsibilities:
Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
Oversee the inbound customer service operations, ensuring that all interactions are handled professionally and efficiently.
Collaborate with team members to identify upselling prospects and implement strategies to increase revenue.
Monitor and analyze performance metrics to improve service delivery and customer satisfaction.




Provide training and support to team members to enhance their skills in customer service and upselling techniques.
Ensure compliance with company policies and procedures while maintaining a high level of service quality.

Required Skills:
Proven experience in customer service, particularly in a BPO setting.
Strong understanding of inbound processes and voice operations.
Excellent communication skills in both Hindi and English.
Ability to identify and capitalize on upselling opportunities.
Solid problem-solving skills and the ability to work under pressure.
Leadership qualities to guide and motivate team members.

If you are passionate about customer service and have the experience to back it up, we would love to hear from you. Join us in delivering exceptional service and building lasting relationships with our clients.

📌 Bpo Relationship Manager Hyderabad
🏢 KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE
📍 Hyderabad