We are seeking a dedicated and experienced Customer Service Team Leader to join our team in Khopoli, Maharashtra. The ideal candidate will have a solid background in customer service, telecalling, and BPO operations, along with proven team handling skills. As a Customer Service Team Leader, you will be responsible for overseeing the daily operations of the customer service team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance and support to ensure high levels of performance.
Monitor team performance metrics and implement strategies for improvement.
Handle escalated customer inquiries and resolve issues in a timely manner.
Train and onboard current team members, ensuring they are equipped with the necessary skills and knowledge.




Collaborate with other departments to enhance the overall customer experience.
Prepare and present reports on team performance and customer feedback to management.

Required Skills:
Solid experience in customer service and telecalling, preferably in a BPO environment.
Excellent communication and interpersonal skills.
Proven ability to lead and motivate a team.
Strong problem-solving skills and the ability to handle difficult situations with professionalism.
Familiarity with customer service software and tools is a plus.

If you are passionate about delivering exceptional customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

📌 Customer Service Team Leader Navi Mumbai
🏢 Talish Solutions
📍 Navi Mumbai