We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will have a strong background in customer service and support, with a particular focus on handling escalations and managing customer interactions through various channels, including social media and voice processes.

As a Customer Service Executive, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may encounter. You will play a crucial role in maintaining customer satisfaction and loyalty by ensuring that all interactions are handled professionally and efficiently.

Key Responsibilities:
Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
Handle escalations and complex customer issues, ensuring a satisfactory resolution.
Maintain accurate records of customer interactions and transactions.




Collaborate with other departments to improve customer service processes and enhance the overall customer experience.
Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:
Robust communication skills, both verbal and written.
Proficiency in handling customer escalations and providing effective solutions.
Experience in customer service or support roles, particularly in a voice process environment.
Familiarity with social media platforms and their use in customer engagement.
Ability to work in a fast-paced workplace and manage multiple tasks simultaneously.

If you are passionate about customer service and have the skills to excel in this role, we encourage you to apply and become a part of our agile team.

📌 Customer Service Executive Navi Mumbai (India)
🏢 Stellar Talent bridge
📍 India