We are seeking a dedicated Customer Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional support to our customers through various non-voice channels, including email and chat. This role is crucial in ensuring customer satisfaction and maintaining the quality of our service.

Key Responsibilities:
Respond to customer inquiries via email and chat in a timely and skilled manner.
Assist customers with their queries related to our products and services, ensuring a high level of customer satisfaction.
Collaborate with backend teams to resolve customer issues effectively.
Maintain accurate records of customer interactions and transactions.
Provide feedback to management on customer issues and suggest improvements to processes.




Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:
Robust communication skills, both written and verbal.
Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.
Familiarity with backend processes and back office operations is a plus.
Experience in customer support, particularly in non-voice processes, is preferred.
Proficiency in using email and chat support tools.

If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to be part of our agile team.

📌 Customer Support Executive Bengaluru
🏢 Hird Services Private
📍 Bengaluru