We are seeking a highly motivated and experienced B2B Collections Team Lead to join our dynamic team in Karnataka. The ideal candidate will have a solid background in managing collections processes, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met consistently. As a Team Lead, you will be responsible for overseeing a team of collections agents, providing coaching and feedback to enhance their performance and drive results.

Key Responsibilities:
Lead and manage a team of collections agents, ensuring adherence to KPIs and SLAs.
Develop and implement effective collections strategies to optimize recovery rates.
Monitor team performance metrics and provide regular feedback to team members.
Conduct training sessions to improve team skills in dispute management and customer engagement.
Analyze attrition rates and implement strategies to retain top talent within the team.




Utilize quality tools to assess and enhance the quality of collections calls and interactions.
Collaborate with other departments to resolve disputes and improve overall customer satisfaction.
Prepare and present reports on team performance and collections outcomes to senior management.

Required Skills:
Proven experience in B2B collections and team leadership.
Solid understanding of KPIs and SLAs in a contact center setting.
Excellent coaching and feedback skills.
Proficiency in quality tools and performance matrices.
Ability to manage attrition and foster a positive team culture.
Strong problem-solving skills, particularly in dispute management.
Target-oriented with a focus on achieving results.

If you are a results-driven leader with a passion for collections and team development, we encourage you to apply for this exciting prospect.

📌 B Collections Team Lead Bengaluru
🏢 Conviction
📍 Bengaluru