Job Summary:
We are looking for a Help Desk Technician with 2+ years of experience to provide technical support for hardware, software, and networking issues. The ideal candidate will troubleshoot user problems, manage support tickets, and ensure timely resolution of IT-related concerns.

Key Responsibilities
Manage and resolve help desk tickets efficiently.
Provide support via phone, email, chat, and remote tools.
Troubleshoot hardware, software, and network issues.
Install, configure, and support applications and peripherals.
Guide users with explicit, step-by-step solutions.
Document issues, resolutions, and customer interactions.
Escalate complex issues to higher-level support teams.
Create and maintain technical documentation.
Follow up with users to ensure issue resolution.

Required Skills & Qualifications
2+ years of Help Desk/Desktop Support experience.




Robust L2 troubleshooting skills in hardware, software, and networking.
Experience with Windows, MacOS, and iOS devices.
Knowledge of remote troubleshooting tools and ticketing systems.
Strong communication and customer service skills.
Ability to diagnose and resolve technical issues independently.
Detail-oriented with positive documentation skills.
Ability to prioritize and manage multiple support requests.

Most Preferred
MCSE or equivalent Microsoft certification, CCNA certification pref.
Experience with Microsoft 365, Active Directory, and basic networking.

Contact HR: Inbaraj +91-XXXXXXXXXX

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Desktop Support Engineer Chennai
🏢 Techindia infoway private
📍 Chennai