Job Summary

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Responsibilities and Duties
Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs,



and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
Processes customer payments
Demonstrates extensive knowledge of service department

Required Experience, Skills and Qualifications

Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Solid Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

Perks

PF & ESIC

Job Type: Full-time

Work Location: In person

Pay: Up to ₹16,000.00 per month

Advantages:
Provident Fund

Experience:
total work: 1 year (Preferred)

Work Location: In person

📌 Service Advisor Canacona (India)
🏢 Goa Rajee Auto
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