We are looking for a Customer Support Executive to manage customer queries and provide excellent support across our e-commerce platforms.

Key Responsibilities
Handle customer queries through phone, WhatsApp, and E-mail.
Assist customers with product information, orders, returns, replacements, and product usage.
Understand customer concerns and provide suitable solutions.
Follow up with customers regarding unresolved issues.
Collect genuine customer feedback about products and services.
Encourage customers to share their honest experience through appropriate platform feedback/review options.
Record customer feedback and identify common issues or suggestions.
Coordinate with the internal team to resolve customer complaints.
Maintain customer support records and daily reports.
Provide regular updates regarding customer issues, feedback, and resolutions.
Maintain a polite, professional, and helpful communication style.

Requirements




Positive verbal and written communication skills.
Basic knowledge of MS Excel and computers.
Comfortable using WhatsApp, email, and e-commerce platforms.
Positive customer-handling and problem-solving skills.
Ability to follow up with customers professionally.
Freshers with positive communication skills can apply.

Key Skills

Customer Support | Customer Service | E-commerce | Customer Feedback | Communication | Complaint Handling | MS Excel | WhatsApp | Email Support

How to Apply

Interested candidates can apply through Indeed or send their CV/resume on WhatsApp at +91-XXXXXXXXXX.

Please mention “Customer Support Executive” while sending your CV.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Mira Road
🏢 Khrisha Enterprises
📍 Mira Road